Products & Order
We’re not just another big marketplace. We personally scout and hand-pick every item on our site from trusted suppliers worldwide. Think of us as your personal shopper—we find the unique gems from around the globe and bring them straight to your door, so you can shop with total peace of mind.
Yes. Just contact us [email protected], we will try our best to help with your request.
To bring you such a unique global selection, our products are sourced directly from international markets. This means they typically do not include a local manufacturer’s warranty in your specific country. While we generally sell items on an ‘as-is’ basis, we take pride in our curation—which is why we personally provide a [Store Name] Warranty on many of our featured products. Please check the ‘Warranty & Returns’ section in each product description for full details on your purchase.
Need to change your order? Contact us immediately at [email protected]. Because we aim for rapid fulfillment, we can only make changes if the sourcing process hasn’t started yet. Once our suppliers have secured your item, the order is considered final and cannot be cancelled.
Shipping & Delivery
Currently we are shipping to
Malaysia Singapore South Korea Japan Australia New Zealand United State Canada United Kingdom Austria Belgium Bulgaria Croatia Cyprus Estonia Finland France Germany Greece Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Portugal Slovakia Slovenia Spain Switzerland Poland Sweden Norway Denmark Romania Czech Republic Hungary Thailand Vietnam Indonesia Philippines
As soon as your order is dispatched, we’ll send you a confirmation email. It will include your unique tracking number and a direct link to the carrier’s website so you can follow your package every step of the way.
Your order’s journey consists of two phases:
- Sourcing & Fulfillment (1-2 Business Days): We coordinate with our international suppliers to prepare and pack your order for its global voyage.
- International Transit:
- Express Air: 4–7 Business Days
- Standard Sea: 12–24 Business Days
We aim for total transparency, but please keep in mind that external factors like local customs processing can occasionally affect these timelines.
To bring you such a unique global selection, our products are sourced directly from international markets. This means they typically do not include a local manufacturer’s warranty in your specific country. While we generally sell items on an ‘as-is’ basis, we take pride in our curation—which is why we personally provide a warranty on many of our featured products. Please check the ‘Warranty & Returns’ section in each product description for full details on your purchase.
This usually happens if your cart exceeds our 100kg safety limit. Because our carriers can’t process single shipments over 100kg, the checkout will show an error.
To fix this, just split your items into multiple orders (e.g., two orders of 65kg instead of one large 130kg order). This ensures everything can be handled safely by the delivery team. Thanks for understanding!
Return & Refunds
We want to make sure you get exactly what you ordered in perfect condition! Because of our business model, we only accept returns for items that are incorrectly sent or arrive damaged/defective.
If you receive the wrong item or notice a fault, please reach out to us immediately so we can fix it for you.
To keep our shipping fast and prices fair for everyone, we aren’t able to process returns for “buyer’s remorse” or general changes of mind. We kindly ask that you review your cart carefully before completing your purchase. If you have questions about a product, feel free to ask us before you buy!
We’re here to help! If something is wrong, please reach out to us at [email protected] within 7 days of receiving your package.
To help us speed up the process, please include:
- Your Order Number
- Clear photos or a quick video showing the issue
This evidence allows us to verify the problem with our carriers and get a solution sorted for you as quickly as possible.
Shipping fees are non-refundable. These costs are paid to the shipping carrier to move your package from our warehouse to your door, and we cannot recover these funds once the item has shipped.
Payment
You can pay for your order using any major credit or debit card. We support Visa, Mastercard, AMEX, and UnionPay. All transactions are encrypted and 100% secure, so you can shop with total peace of mind.
Yes, your data is safe with us! We process all payments through a secure, encrypted system. To keep your information extra safe, we do not store any credit card details on our website servers.
When you place an order, Belije contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn’t an actual charge.
If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.
If you see a purchase or credit card charge you don’t recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card.
If you believe your Belije account has been compromised, sign in to change your password.
From your Account security, Edit the Password and change your Belije password.
If you still need help, you’ll be asked to provide as much information as possible to help us resolve your issue. For your security, please don’t include your full bank account information.
