Refund and Return Policy
Effective Date: 28/10/2024
Thank you for shopping at Belije. We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it for a refund or exchange. Please read the following terms and conditions carefully to understand our return and refund policy.
1. Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must meet the following conditions:
- Item must be unused, in the same condition that you received it, and in its original packaging.
- A receipt or proof of purchase is required.
1.1 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers, newspapers)
- Personal care items (e.g., cosmetics, skincare products)
2. Return Process
To initiate a return, please contact us at [email protected]. Provide your order number, details of the product you wish to return, and the reason for your return. Our team will review your request and provide further instructions on how to return your item.
Once your return is approved, please ensure that the item is securely packaged and shipped back to us at:
[Address provided by us]
3. Exchanges
If your item is defective or damaged, you may be eligible for an exchange. Please contact us at [email protected] with details of the issue and we will assist you with the exchange process. Exchanges are subject to product availability.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 7-14 days for the refund to be processed. The time it takes for the credit to appear in your account will depend on your card issuer’s policies.
4.1 Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].
5. Shipping Costs for Returns
Customers are responsible for the cost of shipping returns, except in cases where the item was received damaged, defective, or incorrect. Shipping costs are non-refundable. If you receive a refund, the original cost of return shipping (if paid by us) will be deducted from your refund.
6. Cancellations
If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not been processed or shipped, we will cancel the order and issue a full refund. Once the order has been processed or shipped, it cannot be canceled, but you may still return the item following the return process described above.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Email: [email protected]